Help

Frequently Asked Questions

1. Selecting a prepaid phone calling card
2. Registration / My Profile
3. Placing an order & Payment Online
4. Verification
5. Receiving PIN and Dialing instructions
6. Placing a call and TIPS on using pre paid phone cards
7. Prepaid Phone Cards - Common Solutions
8. Managing "My Account" & Savings
9. Prepaid Phone Calling Cards Glossary
10. Contact us

1. Selecting a phone card

• Why prepaid phone cards online; its benefits & How do these phone cards work?
• PIN Free/Permanent PIN refillable phone cards and non-refillable phone cards.
- What is the difference between Refillable and non-refillable phone cards?
- Most frequently asked questions regarding refillable phone calling cards.

• Charges and Minutes on card
- What are the main charges that may be applied to prepaid phone cads?
- How many minutes are on my calling card; and how can I check the balance on my card?
• Finding the best calling rate.
• Finding the right phone card.


2. Registration / My Profile

• Why do I have to register or create an account?
• How do I register or create an account?
• What if I submitted my registration information, but didn’t receive any confirmation from You?
• How many accounts can I create?
• What if I forgot my password?
• I want to change my email, what shall I do (for existing customers)?
• What if I want to change my registration information or my profile?


3. Placing an order & Payment Online

• How do I place an order online?
• How can I pay?
• Is it secure to buy online?
• What is the CSC code?
• Are there any extra charges?
• My order didn't go through, will I be charged?/ I noticed multiple records on my online credit/debit card report. Did I get double charged?
• My payment doesn’t go through, what should I do?


4. Verification

• Why must we verify an order?/What does verification process mean?
• How long time does it take to complete the process of verification?
• What benefits do You get as our Verified customer?
• I am a Verified Customer, but received a letter from You regarding verification?


5. Receiving PIN and Dialing instructions

• How do I get my phone card?
• How long does it take to receive PIN and Dialing Instructions since an order was approved?
• What to do if I didn't receive my PIN in 15 minutes?
• Lost my PIN and Access number, where can I find this information?


6. Placing a call and TIPS on using pre paid phone cards

• How do I place a call?
• How do I know if a card has Local Access numbers?
• Is there any difference between calling from cell phone or landline phone?
• Calling from a payphone.
• Calling from Alaska/Hawaii/Dominican Republic/US Virgin Islands/Canada/Puerto Rico.
• Use speed dialing to save your time and simplify the dialing process.


7. Prepaid Phone Cards - Common Solutions

• Whom should I contact?
• Total number of minutes is less than you expected.
• Inaccurate charging or missing minutes.
• Can’t get connected.
• Lost minutes, but no connection was established.
• Didn't get a good connection.
• Access number is not available.
• Could not hear your party clearly.
• Receive message that PIN is invalid.
• Registered phone cannot be recognized by system (for Refillable phone cards).
• Paid for Permanent PIN or made a refill, but the balance is "0".


8. Managing "My Account" & Savings

• For information regarding creating an account and modifying your profile please click here.
• "Purchase Reports"
• "My Permanent PINs"
• "Savings Account"
• "My Profile"


9. Prepaid Phone Calling Cards Glossary

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